Let's talk. We're listening.

Have a question about an order, water refill, delivery or one of our products? Reach out to the Wave team and we'll be happy to help.

Wave customer support illustration

Need something? Just ask.

Whether you need a water refill, want to place a large order, or simply have a question, we're only a message away.

CALL US +254 700 000 000 Available during business hours
WHATSAPP Chat with Wave Fastest way to reach us
EMAIL hello@wave.co.ke We usually reply within 24 hours
LOCATION Nairobi, Kenya Delivery available around selected areas
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How can we help?

Your information stays private.

We're ready when you are.

Monday — Friday 8:00 AM — 7:00 PM
Saturday 8:00 AM — 6:00 PM
Sunday 9:00 AM — 4:00 PM

Frequently asked questions.

Yes. Wave offers convenient delivery for water refills and selected products. Delivery availability depends on your area.

We support M-PESA and card payments. You can choose your preferred method during checkout.

Absolutely. Contact us directly for larger water, milk, rice or other household-product orders.

Delivery times depend on your location, order size and current demand. We'll confirm your delivery time after receiving your order.

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